Ordering - We have a simple goal. To offer our customers the best value we can, with honesty and integrity. This means fast, accurate and 'on time' shipping for every order placed.
 

Production Lead Time - Each order is built in the order received, and is subject to many variables and circumstances that can affect the estimated lead time and delivery. ANW has been building towers since 2001, and we attempt to apply our collective experience in estimating the time required to build and complete each order. The recent steel shortages, although now mostly resolved, have made this an extremely difficult and unique situation. ANW will make every attempt to ship within a small margin of time given at the original order, however we appreciate the understanding that our lead times are approximations based on experience. ANW customers continue to be outstanding in their support and cooperation relative to our actual lead time.
 

Cancelled Orders - ANW incurs considerable time and money once an order transaction has been received and placed in production planning. Please know that all orders are subject to a 50% cancellation fee immediately after order confirmation. The receipt of the deposit or written Purchase Order, if on open account, constitutes the agreement and acknowledgement of the required cancellation fee of 50%. Please understand that ANW will invoice and persue all costs incurred in the collection of cancellation fees.
 

Payment Terms - Unless an open account has been created or credit established, full pre-payment is required prior to shipment.